IPhone 4 no longer recognized by Windows 7, 64-bit desktop. Trial Patch By Bidjan. The iTunes diagnostic shows everything working satisfactorily, and Windows Control Panel, under Devices and Printers, shows the 'Apple Mobile Device USB Driver'. The Properties for that device show the driver as working properly. Filemaker Pro 12 Windows License Key Boeing 777 Worldliner Professional Manual here. more. However, when I plug the iPhone into a USB port (using both a port and cable that formerly worked fine with this iPhone), Windows attempts to install a driver, and fails. The resulting message is 'MTP USB Device Device driver software was not successfully installed'. Further investigation gives me a message 'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.